Quality and systems

Quality has always been the most integral element of our services.

Our investment in quality begins with our stringent recruitment standards and intensive 3-week training program for writers and editors, which trains them to meet the requirements of different clients and helps them develop their understanding of the diverse therapeutic areas that we work in. Our training program also sensitizes less experienced writers and editors to the mechanics of grammar, style, and academic and regulatory writing. Our writers receive training on various writing and publication topics by external experts from the field. Our in-house BELS-certified staff is able to ensure that all the documents we send out meet global quality standards.

Our quality check system provides periodic feedback to all writers and editors and serves as a basis for individual on-going training plans. Our success and that of our clients is built on a foundation of strong in-house systems and processes. Our ISO 9001:2008 certified in-house processes offer quality assurance and consistency of processes. The ISO certification recognizes a commitment to client satisfaction, internal checks and balances, and ongoing employee skill development.

CACTUS is committed to excellence on every assignment. We guarantee that all medical writing assignments will be scientifically accurate and compliant with regulatory or other standards as required by our clients.